Our Return Policy
ALL CZ and Rhinestone Jewelry Items Are Non-Returnable:
This is Standard in the Bridal Industry.
All Unworn Handmade Jewelry Items Are Returnable. Please See The Details Below:
Customized Orders (orders with color customization):
Items ordered in crystal colors, certain pearl shades and gold metal are returnable or exchangeable with a 25% customization fee. Customized items include pieces made with anything other than clear crystal, light ivory freshwater pearls, and items made in gold metal. These items are still returnable, but a 25% customization fee will be deducted. To be sure your colors are going to work for you, be sure to order color samples first!
Standard Orders (orders without color customization):
These orders are returnable or exchangeable with no customization fee. Standard items include pieces made with clear crystal (no color, no AB), with the pearl choice light ivory freshwater and with the metal choice sterling silver. Please follow the return policy as indicated below. (A copy will also be in your package.)
*If you want to order 2 or more headpieces to see them before purchasing, a 25% customization fee will apply to the returned items, even if they are ordered in standard colors. This also applies to bridesmaid jewelry in multiples of 2 or more. We encourage you to order 1 set of bridesmaids jewelry to be sure you like it before ordering all sets.
Instructions for Return:
1) Email firstname.lastname@example.org within 7 days of receiving the item(s) to receive a RMA (Return Merchandise Authorization) Number via email.
2) Please use the original package and shipping materials and ship back to Wedding Jewelry, only after you have the RMA. Without the RMA, we cannot issue any credits or refunds.