Returns

Items ordered in crystal colors, certain pearl shades and gold metal are returnable or exchangable with a 25% customization fee. Customized items include pieces made with anything other than clear crystal, light ivory freshwater pearls, and items made in gold metal. These items are still returnable, but a 25% customization fee will be deducted. To be sure your colors are going to work for you, be sure to order color samples first!

Standard Orders (orders without color customization):

These orders are returnable or exchangable with no customization fee. Standard items include pieces made with clear crystal (no color, no AB), with the pearl choice light ivory freshwater and with the metal choice sterling silver. Please follow the return policy as indicated below. (A copy will also be in your package.)

*If you want to order 2 or more headpieces to see them before purchasing, a 25% customization fee will apply to the returned items, even if they are ordered in standard colors. This also applies to bridesmaid jewelry in multiples of 2 or more. We encourage you to order 1 set of bridesmaids jewelry to be sure you like it before ordering all sets.

Instructions for return:

1) Email returns@weddingjewelrydesigns.com within 7 days of receiving the item(s) to receive a RMA (Return Merchandise Authorization) Number via email.

2) Please use the original package and shipping materials and ship back to Wedding Jewelry Designs within 7 days of receipt of Return Merchandise Authorization Number . Returns will Not be accepted after the wedding date under any circumstances.

3) Be sure to include the original inner packaging and pack the items safely in a sturdy box with strong tape.

* Why do we charge a Customization Fee? Every order is handcrafted to your specifications. Almost every piece of Jewelry and/or Headpiece has crystal and pearl color options as well as metal color options and sizes. The 25% customization fee covers a small amount of the materials lost when an item is returned. Most items cannot be resold.. We feel that this policy is fair considering your items were handmade to your specifications, and considering many wedding companies offer only merchandise credit. If you are ordering several sets of jewelry for your bridesmaids, we encourage you to order one set first to be sure. The 25% is much smaller a fee on one set of jewelry than on multiples.